FAQS

SHIPPING INFORMATION

Where do you ship and how much it cost?

We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order.

How long my order will take to be delivered?

We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
According to our results on delivering more than 50.000 orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region:

Location Estimated Shipping Time

The United States 15-30 buisness days
Canada, Europe, Middle East 30-40 business days
Australia, New Zealand 25-40 business days
Mexico, Cental America, South America 30-60 business days
Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

How can I track my order?

We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail.
Please contact us if you do not receive tracking confirmation within those days.

Why I’m not able to track my order?

Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code

 

ORDERING
How can I place an order?

To place an order for your favorite item you need to:
- Go to the link of your favorite product.
- Then select the right Color, Size, Design or another variant.
- Check the quantity if you would like to order more than 1.
- Click ’ADD TO CART’ button to proceed to checkout.
- And finally select the billing method, provide shipping information and an e-mail address to receive confirmation.

How do I know my order has been confirmed?

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and a listing of the item(s) you have ordered.

What should I do if I didn’t receive confirmation?

We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.

How do I cancel an order?

If you need to change or cancel your order, please contact us immediately to support@hamdol.com and it must before 24 hours has passed that is the time we take to process the order. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled.

How can I pay my order?

We offer safe shopping and accept payment via Paypal, Credit card or Debit card (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network). So you can choose the most suitable one for you. All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What currency are your prices listed in?

All prices listed on hamdol.com are listed in US Dollar.

How secure is my personal information?

Gadgets Selection adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.